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Saturday, May 10, 2014

Brantley Smith - Insight Global, Austin, TX

Infuriation: Lying to his own co-worker, ignoring applicant call directed by his own co-worker

Brantley Smith is an account executive for Insight Global, a typical contract resume mill, who lied to his own co-worker about having contacted a screened applicant. When the co-worker directed the applicant to call Smith directly, he simply ignored that polite, professional call.

First the recruiter reached out to the applicant and screened the applicant, to the usual limited best of the recruiter's ability. At the end of that conversation, the recruiter then told the applicant that the client account manager, Smith, would get in touch with the applicant. The next morning, the unfortunate recruiter had already been lied to by Smith, as per an email message that said, "Brantley was unable to reach you this morning but please return his call at XXX-XXXX as soon as you get a chance."

The applicant double-checked his phone to make sure there had been no message, and indeed there had not been any call at all. Nonetheless, the applicant left a succinct, professional, courteous message for Smith that made no mention of the claimed contact. Smith, having had no qualms about lying directly to his co-worker, lied by arrogant omission in not bothering to respond at all.

In summary, a firm solicited an applicant to try to place that applicant with a client company. The first recruiter did his job, and the applicant responded professionally and promptly to all requests. Then the gate-keeper, Brantley Smith, lied to his own recruiter and ignored the applicant. This caused unnecessary work for the first recruiter, ruined Insight Global's reputation with the applicant, and deprived the client company of a qualified applicant. What a waste.

Like the vast majority of the wastes of oxygen in the recruiting field, Brantley Smith has never worked in any of the fields whose accounts he manages. He will never be held accountable for lying and causing wasted effort, which means he'll continue to operate this way forever. He is, therefore, a member of the Recruiting Hall of Shame.

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