Insperity - Houston, TX

Infuriation: Selling professional recruiting service without professional recruiter

Insperity assures client companies that their HR and recruiting functions will be better served by Insperity than those client companies themselves. Although we don't know about their HR functions, we know that their recruiting practice is an unprofessional waste of oxygen, based on their employee Andy Penland. He's in the Recruiting Hall of Shame for his strangely unprofessional inability to simply set and keep a normal business appointment.

Insperity has positioned Penland as the sole gate-keeper and job-blocker for at least one of Insperity's client companies. He seems like a decent fellow, but he has no business (pun intended) in that role, as he has professional experience in any of the fields for which he's recruiting, and he's never worked in a bottom-line focused organization.

Insperity claims that "We dig deep to learn about your company culture, competitive landscape and ideal candidate. Armed with this information, we develop and execute a recruiting strategy that gets results." Yet Penland knows next to nothing about the company for which he's screening, has no professional knowledge of the roles for which he's interviewing, and his "recruiting strategy" consists of "I'll try to call you tomorrow sometime." Insperity has nonetheless recruited (heh), hired, trained, and entrusted this individual to earn the fees charged to their client companies. Those fees must be exorbitant, because as said on Glassdoor in multiple employee reviews, "Very few sales are made but each new customer is so profitable that the business model works."